One of the region’s leading housebuilders is strengthening its customer care team with the appointment of three new maintenance operatives and a customer care administrator.
Persimmon Homes North Midlands welcomes Paul Betts, Alan Walkman and Jason Genders who will all support customers in the years following their move into a brand-new home. The positions are all newly created roles, with the recruits joining a strong team who all currently support customers in the weeks and months following the move into their home.
Earlier this year Persimmon announced that it was conducting an independent review into the way it handles snagging, construction inspection and customer care.
Speaking of the new appointments, managing director Liam Scott said: “As a region we are committed to listening carefully to our customers. We are working hard to ensure that all our customers are provided with the care, service and high-quality homes they rightfully expect.”
All newly built Persimmon homes are protected by a 10-year warranty, which gives purchasers a 10-year structural warranty and a two-year fixtures and fittings warranty as standard.
Liam said: “While we strive to deliver a perfect home every time, a certain amount of snagging is inevitable such as shrinking cracks in plaster. We are delivering a hand-made product built in all weathers and strengthening the team simply means we can address any customers concerns faster.”