Local housebuilders Barratt Homes North Midlands and David Wilson Homes East Midlands received the maximum five star rating in the new Home Builders Federation (HBF) annual New Homes Survey. The results were announced just as Barratt and David Wilson stopped construction back in March due to the lockdown, but now they are back building and selling five star quality homes again.
DWEM – WigstonMeadows_LichfieldH533_HoldenH469_Street Scene – A typical David Wilson Homes street scene at Wigston Meadows
The number of stars awarded is based on responses to the question “would you recommend your builder to a friend”? For Barratt and David Wilson to have been awarded five stars means that over 90% of its customers would recommend their homes to a friend.
This is now the eleventh year in a row that the developers have received the five star rating having first been awarded it back in 2010. No other major national housebuilder can match this record of delivering such high customer satisfaction over such a long time.
The HBF New Homes Survey is one of the largest surveys of its type in the country with nearly 50,000 people who have recently bought a new build home completing it. The simple one to five star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers.
Barratt is committed to leading the industry for customer service, the high quality of its homes and creating great places that people love living in. It is this focus on making its customers happy and looking after them post sale, which results in such high recommendation scores.
Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “This year’s results show the industry has continued to deliver even higher levels of customer service. Consistently delivering new homes, probably the biggest and most emotional investment any individual will make, in a way that satisfies their customers, is a huge challenge for a business. Achieving a five star rating, meaning that more than nine out of 10 customers are happy with the service provided, is a significant achievement that deserves to be recognised.”
John Reddington, Managing Director at David Wilson Homes East Midlands, said: “Now that we are back building and selling homes we were very pleased to retain our five star rating for the eleventh year in a row. It is great to know that our customers rate us so highly and we are working hard to look after them by putting in place new safety measures and re-starting our customer care service. We will continue to give all of our customers a five star service.”
Barratt Homes North Midlands is currently building quality homes at a range of developments in Leicestershire including New Lubbesthorpe and City Heights in Leicester, Wigston Meadows in Wigston and Grange View in Hugglescote.
David Wilson Homes East Midlands also has homes available in Leicestershire at Wigston Meadows and Grange View, as well as Fleckney Fields in Fleckney, David Wilson Homes at Kibworth and Burnmill Grange in Market Harborough.
For more information on Barratt or David Wilson Homes, visit www.barratthomes.co.uk or www.dwh.co.uk. Alternatively, to book an appointment at one of the developments, please call the sales team on 033 3355 8472 or 033 3355 8483.