Nottingham based fire and security specialists Tecserv UK has been appointed by DIY giant B&Q.
The company has successfully completed a trial period and will now maintain and repair fire alarm systems and fire extinguishers within 175 B&Q stores located across the UK. This will involve qualified technical engineers visiting each store on a regular basis to carry out all routine inspections and servicing to ensure B&Q meets its compliance and health and safety obligations, as well providing 24/7 emergency call out support.
Commenting, Sales Director Colin Milligan said, “In a retail environment, the last thing anyone wants is to hear a fire alarm go off, particularly if it is a false activation. Having to evacuate the building means reputational damage and lost revenue as rarely do people return to store. Regular maintenance of fire alarms systems and equipment helps to ensure systems operate reliably and protect the safety of staff and customers. It also minimises the need for emergency repairs, reduces false activations, and ensures compliance.”
Steve Ellis, Tecserv UK’s Engineering Manager added, “There were a few teething problems during the trial period which were quickly ironed out. We all learned from this experience and I am now delighted to say that the high level of service and internal relationships that Tecserv has worked hard to build mean that B&Q have stated that we are now a supplier of choice. B&Q now has fewer false alarm activations and the responsible individuals that have a legal responsibility for fire safety within each store feel much more supported.”
B&Q was founded in 1969 and is this year celebrating its 50th anniversary. It is the UK’s leading home improvement and garden living retailer and part of Kingfisher plc. B&Q employs 27,000 people in 300 stores across the UK which sells over 40,000 products in store and on-line.